Sixth Sense HVAC Solutions Book service

Our policies

Last updated October 7, 2026

These policies cover the services Sixth Sense HVAC Solutions ("we", "us") offers in the Houston, Texas area and through this website. Questions? Call 832-544-5130 or email jarred@sixthsensehvacsolutions.com.

Terms of service

What we offer

  • Heating, cooling and indoor air quality service: diagnosis, repair, replacement, installation and maintenance for homes and light commercial properties.
  • Seasonal tune-ups: spring cooling check, $125; fall heating check, $125.
  • Comfort Club membership: $200 per year. Includes the spring and fall tune-ups, 10% off service calls, and priority scheduling ahead of non-members. Membership runs for 12 months from the date it starts, and we schedule both tune-ups at times that work for you. Memberships are non-refundable.
  • DIY troubleshooting session: $29.99 for up to 24 hours of guided help with one heating or cooling problem through our AI assistant on this website.

Booking and pricing

A request sent through the website is not a confirmed appointment until we contact you to confirm it. We tell you the price of any repair or installation before the work starts, and we don't begin work without your approval. Business hours are Monday to Friday, 8:30am to 5pm. Evening and weekend visits are for emergencies only and carry a $200 emergency trip fee in addition to the cost of the work.

DIY troubleshooting assistant

The DIY assistant gives general guidance only. It can't see your equipment in person, and it can be wrong. You decide whether to follow its suggestions, and you are responsible for any work you do yourself.

Never work on gas lines, gas valves, burners or refrigerant, never touch or test a capacitor, never work on anything with the power on or on high-voltage wiring, and never bypass a safety switch. Only check low-voltage thermostat wiring after turning off the breaker and confirming the power is off. That work requires a licensed or certified technician. If you smell gas or a carbon monoxide alarm sounds, leave the home immediately and call 911 or your gas company from outside.

A session covers one problem and lasts 24 hours from payment, up to 60 messages. If you book a technician from a paid session, $29.99 comes off that service call. The credit applies once per session.

Limitation of liability

To the extent Texas law allows, we are not liable for damage, injury or loss caused by work you do yourself, including work done after using the DIY assistant. Our total liability for any DIY session is limited to the amount you paid for it. Nothing in these terms limits rights you have under Texas consumer protection law.

Changes

We may update these policies. The date at the top shows the latest version. Prices and terms in effect when you paid apply to that purchase.

Refund policy

DIY troubleshooting session ($29.99)

  • Full refund if an error or technical problem on our side keeps you from using the session.
  • Otherwise sessions aren't refundable. The $29.99 still comes off a service call if you book a technician from the session.

Comfort Club membership ($200 per year)

  • Memberships aren't refundable.
  • We'll work with you to schedule both tune-ups at times that are convenient for you during your 12-month membership.

Service calls and repairs

You approve the price before we start. If something we fixed fails because of our workmanship, call us and we'll come back to make it right. Manufacturer warranties on parts and equipment are handled according to the manufacturer's terms.

How to ask for a refund

Call 832-544-5130 or email jarred@sixthsensehvacsolutions.com with your name and the date you paid. Approved refunds go back to the original card, usually within 5 to 10 business days.

Privacy policy

What we collect

  • Booking requests: your name, phone, email, service address, preferred time, details about your system and problem, and any photos or videos you upload.
  • DIY sessions: the messages and photos you send the assistant, plus the name, email and phone you give at checkout.
  • Payments: handled by Stripe. We never see or store your full card number.

How we use it

Only to schedule and perform service, answer your questions, run the DIY assistant, process payments, and keep records of the work we do. We don't sell your information, and we don't use it for advertising.

Who helps us run the website

These service providers process information on our behalf, only to provide their service:

  • Netlify (website hosting)
  • Supabase (storing booking requests, photos and DIY sessions)
  • Stripe (payments)
  • Resend (sending us booking notifications by email)
  • Anthropic (the AI model behind the DIY assistant, which reads your messages and photos to answer them)

How long we keep it

We keep booking and service records for as long as we need them to serve you and for our business and tax records. Ask us to delete your information at any time, and we will unless we must keep it by law.

Cookies

The website doesn't use advertising or tracking cookies. Your browser stores a small piece of information so you can return to an active DIY session.

Your choices

To see, correct or delete your information, contact us using the details below.

Contact

Sixth Sense HVAC Solutions
Houston, Texas
Phone: 832-544-5130
Email: jarred@sixthsensehvacsolutions.com
Hours: Monday to Friday, 8:30am to 5pm. Emergencies only on evenings and weekends.